Below you'll find a list of the most commonly asked questions about Puttyworld.com. We ask that you review this information prior to reaching out to Customer Service with any questions, comments of concerns. If the answer to your FAQ is not provided please email customercare@puttyworld.com or call  866-578-2845.

 

GENERAL INFORMATION

 

We are here to help and answer any questions you might have about Crazy Aaron's Thinking Putty®. Please reach out to one of the following parties or fill out our contact form online.

Customer Service

Customercare@Puttyworld.com

(866) 578-2845 ext 301

Wholesalers

Orders@Puttyworld.com

(866) 578-2845 ext 117

Educators

Education@Puttyworld.com

(866) 578-2845 ext 301

The Shop at Puttyworld

Shop@Puttyworld.com

(610) 784-0607

 

Yes! Aaron Muderick is Crazy Aaron's founder, creative mastermind, and President. He works at our Norristown Headquarters and is perhaps the most personable and fun employer around. When he's not in his laboratory coming up with the next great Thinking Putty you'll often find him at Toy Tradeshows, Thinking Putty retailers, or helping someone in need.

Unmask the man by checking out a few of his latest videos in our Explore section. Or, learn more about the Crazy Aaron's story here.

 

 

Yes, Thinking Putty is safe and non-toxic for children. We go through hundreds of safety checks each year and use the most stringent testing process to ensure that our putty is not only fun but safe for use. We do not however recommend Thinking Putty for children under 3 as it does pose a choking hazard. Some products, like our Magnetic Thinking Putty or our Mixed by Me® Kits, are recommended for children 8+.

 

Read more about our safety standards: 

GCC Certificate of Conformity 

How our Magnetic Thinking Putty products are different

 

 

Yes, it happens to all of us sooner or later. Accidentally sat on your Thinking Putty? Left it in pants pocket? Got little bits stuck in your shirt? Found the dreaded lump of putty in your children's hair? -- Putty is a powerful tool that works for the forces of good and evil.

Thankfully, there are some time tested techniques for removing Thinking Putty from hair, clothing, and other sorts of fabrics.

 

1. If the putty enmeshed itself into the pores in the fabric like blue jeans, simple scraping & tugging isn't going to remove it..

First, remove as much of the putty as possible from the surface. You don't have to go crazy scraping away but you don't want a thick blob attached to the clothes either. Remember that putty sticks to putty very well. Use a small lump that you've scraped off to pick the remaining putty away. We are going to liquify the putty and the less to wash away, the less mess we are going to make.

 

2. If the affected clothes are a natural fabric like cotton, linen, wool, or hair, you can use rubbing alcohol to remove the Thinking Putty.

Pick up some 70% Isopropyl Rubbing Alcohol at the local pharmacy or grocery store. Position the clothes over the sink and liberally pour some rubbing alcohol over the stain. Using a paper towel or wash cloth, rub the rubbing alcohol into the putty. Immediately you should notice the Thinking Putty liquifying and moving away from the fabric. As you mix in the rubbing alcohol you can probably pull away chunks of putty that have become freed from the fabric.>

After the putty is removed, you may still have a minor stain on the fabric. This is the pigment that was used to color the Thinking Putty. A quick run through the washer will take care of this. Use a liquid detergent pre-treatment and the pigment should wash right away.

 

3. Synthetic fabrics pose more of a challenge.

The rubbing alcohol we used earlier will degrade synthetic fabrics -- slowly eating them away. Instead, after removing as much putty as possible, spray the stain with WD-40 and let it sit for a few minutes. This should soften and loosen the remaining putty. Rub and blot the putty with a paper towel

If Thinking Putty is still staining the fabric, try dampening a portion of paper towel with rubbing alcohol and blotting the stain

 

4. If nothing else will work, you need to take them to the experts. 

Drop off the clothes at the local dry cleaner and let them know the stain is "silicone-based". They may be able to use their secret powers to help you.

 

 

Each Thinking Putty has its own unique properties and characteristics. All Crazy Aaron's Thinking Putty bounces, pops, stretches, and tears but you can learn more ways to play in our Explore section online. 


Looking to learn more about our Thinking Putty effects? Check out our Effects Chart.

 

 

Thinking Putty comes in 60+ amazing colors and effects, all made in the USA! We offer our full assortment online, including 4" web-exclusives of our Electrics, Primaries and Classics. 

In addition, we currently carry a few in-store exclusives with our retail partners including fan favorite, Firefly Hyperglow Thinking Putty. Currently available exclusively at Learning Express. Visit their website to purchase or find a Learning Express retailer near you.

 

 

DOMESTIC SHIPPING

 

Our offices and shipping facilities will be closed on the following dates, in observance of U.S. holidays:

Labor Day - September 2nd, 2019

Thanksgiving - November 28th - November 29th, 2019

Christmas - December 24th - 25th, 2019

New Years - December 31st, 2019 - January 1st, 2020 

 

 

Crazy Aaron's Thinking Putty offers flat rate ground shipping ($5.99) to most US locations, as well as expedited shipping for an additional charge. We ship all orders within the contiguous US via USPS or UPS. Customers will receive tracking information once their package has shipped.

Free Shipping on contiguous U.S. orders over $50, discount automatically applied in cart.

 

 

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO boxes cannot be expedited and will be shipped via USPS Priority Mail.

 

 

Once your package leaves our facility, you will receive a shipping confirmation email featuring a tracking number. A quick click on that number will provide the most up-to-date information on your package’s whereabouts.

 

 

Orders typically ship within 24 hours of placement, with the exception of weekend orders. Packages ship Monday-Friday, unless it is a bank holiday. Domestic orders generally require 5-7 business days to reach their destination.

 

 

Unfortunately we cannot make changes to an order after it is placed.  Please call 866-578-2845 ext 301 and we can cancel your order and place a new one.

 

 

Payment is be processed immediately upon placing your order, prior to the product shipment.

 

 

You will receive a shipping confirmation via email once your order has been shipped.

 

 

INTERNATIONAL SHIPPING

 

Our offices and shipping facilities will be closed on the following dates, in observance of U.S. holidays:

Labor Day - September 2nd, 2019

Thanksgiving - November 28th - November 29th, 2019

Christmas - December 24th - 25th, 2019

New Years - December 31st, 2019 - January 1st, 2020 

 

 

Crazy Aaron's Thinking Putty ships worldwide! We offer international shipping to every country allowed by US law. We also have a growing network of online stores in countries around the world, find a list of international distributors here. These stores stock the product locally saving you time and the costs of international shipping.

If Puttyworld® hasn't shipped to your country before, you'll receive an email with the actual shipping charge before you are charged. Expedited International Shipping (typically 2-3 day shipping barring any customs delays) is available by request.

International customers are responsible for paying taxes, fees, duties, or VAT charges at the time of delivery by their local courier.

 

 

Shipping fees vary by location and weight, and you will have to begin the checkout process before the final cost can be calculated. Enter your shipping information on the checkout page and your shipping charge will be presented to you BEFORE you enter any payment information.

Unlike our flat-rate domestic shipping fee, international charges will vary depending on destination.

 

 

International customers are responsible for paying taxes, fees, duties, or VAT charges at the time of delivery by their local courier.

 

 

International order delivery time varies depending on destination. Orders placed using our USPS First Class International option require at minimum 7-21 business days for delivery, while orders placed using USPS Priority Mail International typically deliver within 6-10 business days (depending on customs approval time). We cannot guarantee any delivery times for international orders unless they are expedited. If your international order must arrive by a specific date, we highly recommend contacting Customer Care for more info on expedited shipping fees.

 

 

Once a package leaves our facility, we are unable to adjust the ship-to address.

 

 

Once your package leaves our facility, you will receive a shipping confirmation email featuring a tracking number. If you’re experiencing difficulty tracking your order once your package has departed the United States, we encourage you to contact the destination’s postal service for more detailed information about the package’s whereabouts.

 

 

RETURNS & EXCHANGES

 

We think you'll love Crazy Aaron's Thinking Putty. In fact, we're pretty sure once you get it into your hands, you'll never want to let go! However, if you find that it's not for you, we offer a no-questions-asked, 100% money-back guarantee on Thinking Putty purchased from Puttyworld.com. We just ask that you pay the return shipping.

Note: This does not apply to Puttyworld eGift Cards. All Gift Cards are final purchase; no returns, refunds or exchanges accepted.

 

 

Crazy Aaron Enterprises, Inc. provides hassle-free returns and exchanges thanks to our 100% money back guarantee. Please email customercare@puttyworld.com for more information on processing your return/exchange. Please note, you will be required to cover return shipping costs.

 

 

If you receive a damaged or defective item, please call us at (866) 578-2845 x301 or email customercare@puttyworld.com and we will help you exchange or return the item.

 

 

ORDERS & PAYMENTS

 

Puttyworld.com accepts payments by all major credit cards and Paypal via our online checkout. Credit cards include: Visa, Mastercard, Discover, American Express, Jcb, and Diner’s Club.

 

 

Orders cannot be changed after they’ve been confirmed for shipment. If you’ve placed an order and haven’t yet received your shipping notification, you can contact our Customer Service team who may be able to assist in cancelling the order before it’s shipped. Customers typically have 24 hours to make these adjustments.

 

 

While we do offer gift receipts, gift wrapping is not available for Thinking Putty at this time.

 

 

Only residents of Pennsylvania and Washington will be charged sales tax on purchases made at www.puttyworld.com

 

 

GIFT CARDS

 

We do not currently offer a physical gift card option on our website. However, we do offer a digital e-gift cards in varying increments. Buy online here.

 

 

You can use your Puttyworld gift card online at puttyworld.com. Gift cards will not be accepted by any of our retail partners.

 

 

 Using your Puttyworld eGift Card is as easy entering a promo code. When checking out, you’ll notice a field beneath your item list that reads “Gift card or discount code.” By entering your egift card code here, the total will be adjusted automatically.

 

 

EMAIL SUBSCRIPTIONS

 

Want 10% off your first Crazy Aaron's Thinking Putty order? Sign-up to become a Puttyworld insider! In addition, you'll be the first to hear about sales, promotions and special events.

 

 

We hate goodbyes, but understand that sometimes they're necessary. Click here to unsubscribe.

 

 

LEGAL

 

From time to time Crazy Aaron's Puttyworld offers special discounts and promotions on Thinking Putty products. Information about these promotions are listed below.

 

CURRENT PROMOTIONS

10% Off Your First Order
Sign-up for emails to get 10% off your first order at Crazy Aaron's Puttyworld. A unique code will be sent via email once form is filled out. One time use per person. Discount applies to Crazy Aaron’s Thinking Putty merchandise costs only, prior to shipping & handling. All prices and/or promotions at Puttyworld.com are reflected in USD. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at Crazy Aaron’s sole discretion.

 

SUMMER SALE: 25% OFF Select Thinking Putty Colors

*Beginning August 29th, 2019 at 12:00 am EDT through September 13th, 2019 at 11:59 pm PDT, take 25% off select Thinking Putty colors. Must use promo code 25OFFSUMMER at checkout for discount to apply. Discount applies to Crazy Aaron’s Thinking Putty merchandise costs only, prior to shipping & handling. All prices and/or promotions at Puttyworld.com are reflected in USD. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at Crazy Aaron’s Puttyworld’s sole discretion.

 

You can view our Privacy Policy online.

 

 

You can view our Terms of Use online.